Track “In-House”

The Miniter “Track Your Own” puts the power of our web based tracking system in your loan servicing department. You will receive inbound lienholder mail and update the Miniter “Track Your Own” system with this insurance information. Once this information is entered, the system takes over.  Miniter-TYO has a flexible workflow process that can be designed with custom phone support provided by the loan servicing department and customized outbound letter campaigns provided by Miniter Group.

Inbound Lienholder Insurance Notices

Miniter-TYO automates inbound insurance mail at the lender by providing an easy to use insurance update screen where borrower insurance can be updated by as little as two clicks of the mouse. Once insurance has been updated, outbound customer service calls and outbound letters are scheduled based on the customized workflow that the lender has designed in Miniter “Track Your Own”.

Compliant Outbound Letters

All outbound insurance mail is handled by Miniter Group. We have invested in state of the art outbound mail technology to provide low cost, accurate and verifiable mail to your borrowers. All outbound letter formats are designed to be Dodd-Frank and NAIC Model Act compliant. Letters can be customized by the lender. Outbound letters include: First Notice, Final Notice, Notice of Insurance (NOI), and cancellation letters.

Automated Premium Invoicing

Two invoicing options are available.  The lender can be invoiced one time for the annual policy premium, or the annual premium can be billed monthly.  Monthly invoices are based on a net calculation of new premium and unearned premium refunds which avoids large premium refunds when the borrower obtains their own insurance.  Invoices are prepared on the first of the following month and can be printed directly from the website.